Frequently Asked Questions

1. Why should I have my carpets cleaned? To get the best possible wear out of your carpets they need to be cleaned at least once a year.

3. Somebody told me not to have my carpets cleaned, because when they did the carpets became dirty very quickly? This will only happen when a poor quality carpet cleaner pumps your carpet full of chemical and does not rinse the solution out. Any professional carpet cleaner will avoid this problem by extracting the chemical.

4. How often should I clean my carpets? Your carpets should be professionally cleaned every 12 months. When they are cleaned and maintained correctly the carpet life is extended. Your carpet will not be damaged if cleaned correctly and on a regular basis. It is the unseen bacteria, allergens and soils that cause the damage.

5. Is it possible to clean carpets too often? No. Frequent cleaning of the carpet will help to maintain its original appearance. It is recommended that high traffic areas (doorways, hallways etc) and areas of heavy soiling are cleaned more frequently than other areas of lighter use. Remember to vacuum at least once a week with a good quality vacuum in proper working order.

6. How soon can I walk on my carpets after cleaning? With injection extraction you are best leaving them for a couple of hours.

7. What stains will be removed when my carpet is cleaned? A spot is a substance that is adhered to the carpet fibre, but has not become set. A stain is more advanced and may have become set. A professional carpet cleaner will remove all spots (food, grease, mud etc). We carry a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc.

8. Will hot water extraction damage my carpet? No. Injection extraction is the preferred method of cleaning for most carpet cleaners, and is recommended by leading carpet manufacturers. It is considered by many to be the best method of removing embedded soil and other contaminants.

9. Will my carpet shrink? Some carpets are prone to shrinkage, but we will survey this at the time of your quote and will take steps to prevent it from happening.

10. Will I have to move my furniture? No. Although we would appreciate you moving any small items and breakables out of the room.